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FAQ Questions:
Answers: 1) How many people can join my family group? You can invite as many people as you want to your group. We recommend that you don’t have groups with more than 5 people at a time. This is the maximum number of webcams you will be able to see during a family session. 2) Can random people or acquaintances contact me or my children through the site? No! People can only contact you if: They create an account and they send you an invitation to your email and you accept it. Nobody can find you through our system or send you a request to be friends directly to your family group.
In FamilyClick you can always have fun for free. You can watch videos, read books, create artwork, and even upload and share your personal pictures and videos at no cost. If you want to have full access to whole catalog, including the paid books and videos, you need to subscribe. Since we are a website focused on children and families, security is a core value that we take very seriously. Having a paid system reduces the chances of people getting in to misuse the site, steal identities or try to communicate with you or your children. Also, we consider that having advertisement that could lead your children to different websites is simply not secure.
Via PayPal. Once you create an account on FamilyClick, you can subscribe to the sections of the website that you prefer. This is a monthly subscription that can be canceled at any point. If you decide to cancel, the system will not renew your subscription for the next period.
5) Do you have a subscription available? Yes. You can pick any section of your preference: Books or videos, or even pick both.
6) Can I add my own pictures and videos? Absolutely. Just go to the “My Stuff” tab to upload and share them. You can look at them in your private "My Stuff" space just like the other content that we provide inside other tabs.
7) What if I can’t see one of the other person's webcam video? First ask the other person to STOP their video feed and restart it again. If that doesn't work, you may need to double check your camera and ask them to do the same (you can right click on the camera and click on Settings to check the status of your camera). If that does not work you may need to logout and login again. Then, send the invitation to the person once again. If you are still having problems, please contact customer@familyclick.com. We will get back to you within 24 hours.
8) Is there a minimum that I have to pay to use the site? There is no cost to use the free sections and content. We recommend that you subscribe to your favorite section to have full access to all the books and videos.
9) Why is your site on a subscription model and not ad-based? One of the pillars of Familyclick.com is privacy and security. We want your children to be as safe and secure as possible and not give them the opportunity to navigate to inappropriate sites. This means that we can’t be responsible for 3rd party websites and we don’t want to have to give personal information out to 3rd parties. This means that at this moment, ad-based is not the best option for the site. Also, based on surveys that we did with families living apart we found that online security is very important, more when children are involved.
10) What if I can’t see the book or video that we clicked? Try going back to the catalog and click on it again. If this doesn’t work, try a different book. Please contact us at customer@familyclick.com if the problem persists.
11) Can I buy a subscription for someone else in my group? Not at the moment, but we are working with the development team to have this option available in the near future.
12) Is this like other services where you get a friend or chat request? No, nothing like that will pop up on your screen or your family session. It is meant to be a private service.
13) Why do you charge anything at all? So that we can keep quality authors and producers adding content to our site. Also, so that we are not forced to put ads on the site that could cause a breach in security.
14) What if I want to see a specific book or video on the website? Just write to us at customer@familyclick.com and provide us with the title and author of the book. We will make our best efforts to contact the author and see if he/she is willing to add their book to our site.
15) Can I download any of the books or videos? No. Again, for security reasons, downloading is not allowed on the site except in the board. You can download the drawings that you make and keep them.
16) Do you have books and videos in more than one language? At the moment we have many books and videos available in English and Spanish. We are also adding some books in French, German and Catalonian in the near future. We are working hard to acquire many more books and videos in other languages too.
17) Do you need my children’s information? No. We simply do not request information for anyone under 13.
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